Terms & Conditions, Warranty & Product Care

At JJ Blinds & Shutters, we are committed to providing quality custom-made blinds, curtains, shutters and window furnishing solutions, supported by professional installation and customer service.

These Terms & Conditions explain the conditions of purchasing products and installation services from JJ Blinds & Shutters, including product care, warranty coverage, customer responsibilities, repairs and warranty claims.

These terms apply to products supplied and installed by JJ Blinds & Shutters unless otherwise agreed in writing.

Our warranties are provided in addition to your rights under the Australian Consumer Law (ACL). Nothing in these terms excludes or limits any consumer rights that cannot legally be excluded.

1. Products and Services

JJ Blinds & Shutters supplies and installs a range of custom-made window furnishing products, including:

Indoor roller blinds, sunscreen blinds and blockout blinds
Double roller blinds
Venetian, vertical and Roman blinds
Sheer, S-fold and blockout curtains
Plantation shutters and PVC shutters
Outdoor blinds and screen systems
External roller shutters
Security doors
Motorised blinds and curtain systems
Selected accessories, spare parts and repair services

Product availability, specifications, materials, colours and warranty coverage may vary depending on the product selected.

2. Quotes and Order Confirmation

All quotations are based on the measurements, product selections, specifications and installation requirements confirmed at the time of quoting.

Before approving an order, customers should check:

Product type and design.
Window measurements and dimensions.
Fabric, colour and material selection.
Control side and operating direction.
Manual or motorised operation.
Mounting type and installation requirements.
Quantity and individual window locations.
Total price and any additional charges.

Orders are confirmed once the customer accepts the quotation and completes the required deposit or payment arrangement.

Changes requested after order confirmation may result in additional costs, revised manufacturing requirements or delays.

3. Custom-Made Products

Many JJ Blinds & Shutters products are custom-made according to individual window measurements and customer specifications.

Customers should carefully check the approved quotation and product selections before manufacturing begins.

Minor variations in fabric texture, colour, finish and appearance may occur due to manufacturing processes, material characteristics and lighting conditions.

Where a product is incorrectly manufactured or supplied, customers retain their rights under Australian Consumer Law.

4. Indoor Blinds – Product Information and Care

Our indoor blind range includes roller blinds, sunscreen blinds, blockout blinds, double roller blinds, Venetian blinds, vertical blinds and other selected blind systems.

Indoor blinds are designed for normal indoor use and must be operated according to the manufacturer's instructions.

Please note:

Sunscreen fabrics allow some natural light and visibility through the material.
Blockout fabrics are designed to significantly reduce incoming light, but small light gaps may remain around the edges.
Fabric colours may appear different under natural and artificial lighting.
Minor fabric characteristics and variations may occur as part of normal manufacturing.
Blinds should not be pulled, forced or operated beyond their intended movement.

Indoor blind care instructions

Dust regularly using a soft cloth or suitable duster.
Follow the manufacturer's cleaning instructions.
Avoid abrasive cleaners and harsh chemicals.
Do not use excessive water on fabrics or mechanisms.
Operate chains and controls gently.
Arrange an inspection if a blind becomes difficult to operate.

5. Curtains and Curtain Tracks

Our curtain range includes sheer curtains, S-fold curtains, blockout curtains and selected motorised curtain systems.

Curtains are manufactured according to the selected fabric, measurements and agreed specifications.

Fabric appearance, folds and finished lengths may vary depending on the material and manufacturing process.

Customers should follow the fabric supplier's cleaning instructions. Incorrect washing, ironing or dry cleaning may damage curtain materials.

6. Plantation Shutters and PVC Shutters

Plantation shutters are manufactured according to the selected product, material, configuration and approved measurements.

Depending on the material, minor variations in colour, finish and appearance may occur.

Shutter care

Clean using a soft cloth or suitable duster.
Avoid harsh chemicals and excessive water.
Do not force louvres or panels.
Keep hinges and operating mechanisms clean.
Avoid placing excessive weight on shutter panels.

7. Outdoor Blinds and Outdoor Products

Outdoor blinds are designed for outdoor environments. Their performance and lifespan depend on the selected product, installation conditions, weather exposure and correct operation.

Customers must:

Retract outdoor blinds during severe or unsuitable weather.
Follow the manufacturer's wind and operating limits.
Secure products using the supplied locking systems where applicable.
Avoid operating blinds when tracks or mechanisms are obstructed.
Keep fabrics and operating components clean.
Arrange an inspection if components become loose or damaged.

Outdoor blinds are not necessarily designed to withstand storms, extreme winds, hail or cyclone conditions.

Always follow the specific operating limits supplied for your outdoor blind system.

Damage caused by operation outside the product's specified weather limits may not be covered by the voluntary product warranty. This does not affect any rights available under Australian Consumer Law.

8. Motorised Blinds and Curtain Motors

Motorised systems may include electric motors, rechargeable batteries, power supplies, remotes, controllers and smart home accessories.

Customers should:

Use compatible chargers and power supplies.
Follow the manufacturer's charging instructions.
Avoid forcing motorised blinds or curtain tracks.
Keep operating tracks free from obstructions.
Use compatible remotes and controllers.
Follow the manufacturer's pairing and reset instructions.

Smart home compatibility, including Alexa and Matter, depends on the motor and controller selected. Not every motor supports every smart home platform.

Hardwired electrical connections must be completed by appropriately qualified personnel where required by law.

9. Five-Year Product Warranty

JJ Blinds & Shutters provides a five-year product warranty for eligible indoor blinds, outdoor blinds and supplied motorisation systems professionally installed by our team.

The five-year warranty covers eligible manufacturing defects in materials and workmanship under normal intended use, subject to the conditions in this document and the applicable product warranty.

A. Indoor Blinds – 5-Year Warranty

Eligible indoor blinds supplied and installed by JJ Blinds & Shutters are covered by a five-year product warranty against eligible manufacturing defects.

This may include defects in:

Blind fabric and supplied product components.
Roller blind operating mechanisms.
Brackets and mounting components supplied with the product.
Operating systems and related hardware.

The warranty does not cover normal deterioration, accidental damage or misuse, subject to applicable consumer rights.

B. Outdoor Blinds – 5-Year Warranty

Eligible outdoor blinds supplied and installed by JJ Blinds & Shutters are covered by a five-year product warranty against eligible manufacturing defects.

This may include defects in:

Supplied outdoor blind fabrics and materials.
Tracks and operating components.
Brackets and supplied hardware.
Eligible mechanical components.

Outdoor blinds must be operated within the product's specified weather and wind limits.

Damage caused by operation during unsuitable weather, accidental impact or failure to follow operating instructions may not be covered by the voluntary product warranty.

C. Motors and Motorisation – 5-Year Warranty

Eligible motors supplied and installed by JJ Blinds & Shutters are covered by a five-year product warranty against eligible manufacturing defects.

This may include:

Eligible tubular motor faults.
Eligible rechargeable motor faults.
Eligible hardwired motor faults.
Covered motor operating components.

Remote controls, chargers, batteries, controllers and smart home accessories are covered only where included in the applicable written product warranty.

The five-year motor warranty is separate from the warranty for the blind or curtain fabric and other accessories.

D. Other Products

Curtains, curtain tracks, plantation shutters, roller shutters and security doors may have separate manufacturer or supplier warranties.

The applicable warranty period and coverage for these products will be provided in the quotation, product documentation or written warranty supplied at the time of purchase.

Unless specifically confirmed in writing, the five-year warranty above should not be assumed to apply to every product or accessory.

10. Twelve-Month Installation Workmanship Warranty

JJ Blinds & Shutters provides a 12-month installation workmanship warranty for products professionally installed by our installation team.

This warranty covers eligible defects directly resulting from faulty installation workmanship under normal intended use.

What is covered?

The installation workmanship warranty may cover:

Incorrect installation of supplied brackets and mounting components.
Installation-related alignment issues.
Incorrect fitting or securing of blinds and curtain tracks.
Installation-related operating issues caused by faulty workmanship.
Other defects directly attributable to the original installation.

What is not covered?

The installation workmanship warranty does not cover:

Accidental damage, impact or physical breakage.
Damage caused by misuse or neglect.
Unauthorised adjustments or modifications.
Structural movement or changes to the building after installation.
Damage caused by other tradespeople or third-party contractors.
Problems caused by unsuitable operating conditions.
Normal wear and tear.

These exclusions do not affect any rights available under Australian Consumer Law.

Installation warranty claim procedure

If you experience an installation-related issue within 12 months of installation, contact JJ Blinds & Shutters.

Please provide your invoice number, installation address, installation date, description of the issue and photographs or videos where possible.

Our team will assess the issue and arrange an inspection if necessary.

If the issue is confirmed to be covered by the installation workmanship warranty, JJ Blinds & Shutters will arrange the necessary corrective work without charge.

The 12-month installation workmanship warranty is separate from the applicable product warranty.

11. Warranty Period and Commencement Date

The five-year product warranty and 12-month installation workmanship warranty commence from the date of installation recorded on the customer's invoice or installation documentation.

Customers should retain their invoice or proof of purchase as evidence of the installation date.

Warranty coverage applies to the original purchaser and the product installed at the agreed property, subject to applicable law.

The expiry of a voluntary warranty does not automatically end any rights a customer may have under Australian Consumer Law.

12. What Is Not Covered by the Voluntary Product Warranty?

The voluntary product warranty may not cover damage or failure caused by:

Accidental damage, impact or physical breakage.
Misuse, neglect or failure to follow operating instructions.
Unauthorised modifications or repairs.
Normal wear and tear or gradual deterioration.
Improper cleaning or use of unsuitable chemicals.
Damage caused by pets, children or other external impacts.
Structural movement or changes to the building after installation.
Water ingress, flooding or other external events outside the product's intended use.
Outdoor blinds operated outside their specified weather or wind limits.
Electrical faults originating from the property's electrical supply or unrelated electrical systems.
Problems caused by accessories or third-party devices not supplied or approved for the system.

These exclusions apply to the voluntary warranty only and do not remove any rights or remedies available under Australian Consumer Law.

13. Warranty Claims and Repair Procedure

If a supplied and installed product develops a fault, please contact JJ Blinds & Shutters.

To help us assess your claim, please provide:

Full name and contact details.
Invoice or order number.
Installation address.
Installation date.
Product type and details.
A description of the problem.
Clear photographs or videos showing the issue.
Motor model or product details, where applicable.

What happens after a warranty claim?

Our team reviews the information provided.
We may request additional photographs or details.
An inspection may be arranged if necessary.
We assess whether the issue is covered by the voluntary warranty or another applicable consumer guarantee.
We explain the proposed next steps and arrange an appropriate remedy where required.

For an accepted warranty claim, JJ Blinds & Shutters will arrange the applicable repair or replacement in accordance with the warranty coverage.

Any expenses associated with a warranty claim will be handled in accordance with the applicable written warranty and Australian Consumer Law.

Where a reported issue is not covered by the voluntary warranty or another consumer guarantee, any chargeable inspection or repair costs will be explained and approved by the customer before chargeable work proceeds.

14. Installation and Customer Responsibilities

For professional installation by JJ Blinds & Shutters, customers should ensure:

The installation area is accessible.
Furniture and personal belongings are moved where reasonably necessary.
Windows and surrounding areas are clear.
Suitable access and power are available where required.
Special access requirements are communicated before installation.

Customers should inform our team about unusual window frames, tiles, concrete, steel, concealed wiring, pipes or other potential installation difficulties.

Additional work or materials may involve additional charges. These will be discussed before the work is undertaken.

15. Delivery and Installation Appointments

Installation dates and estimated manufacturing or delivery timeframes will be communicated during the ordering process.

Timeframes may change due to supplier availability, manufacturing delays, transport conditions or circumstances outside our reasonable control.

Where reasonably possible, customers will be informed of significant delays.

16. Repairs and Maintenance

JJ Blinds & Shutters provides assessment and repair services for selected blinds, curtain tracks, shutters and motorised systems.

Repair availability depends on the product type, age, condition and availability of replacement components.

Customers should provide photographs and a description of the problem when requesting a repair.

Any chargeable repair work will be quoted or explained before proceeding.

17. Payments, Deposits and Order Changes

Payment and deposit arrangements will be specified in the quotation or order confirmation.

A deposit may be required before custom manufacturing or supplier ordering begins.

Customers should check their approved order carefully before production commences.

Requests to change or cancel an order should be made in writing as soon as possible. Once custom manufacturing has commenced, changes may not be possible without additional costs.

Cancellation, refund and remedy requests will be handled in accordance with the agreed order terms and Australian Consumer Law.

18. Returns and Refunds

If a product is faulty, damaged, incorrectly supplied or fails to meet an applicable consumer guarantee, customers may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Change-of-mind requests for custom-made products will be considered according to the order terms and applicable law.

Nothing in this section removes customers' rights under Australian Consumer Law.

19. Product Images and Colour Variations

Website images and fabric photographs are provided as a general guide.

Actual product appearance may vary due to:

Screen and device settings.
Lighting conditions.
Fabric batches and manufacturing variations.
Natural material characteristics.
Product size and configuration.

Customers are encouraged to request samples where available before confirming their selection.

20. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Consumer guarantees for goods:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Consumer guarantees for services:

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

To cancel your service contract with us; and
To a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

The five-year product warranty and 12-month installation workmanship warranty offered by JJ Blinds & Shutters are additional to your rights under Australian Consumer Law and do not replace or limit those rights.

21. Contact JJ Blinds & Shutters

For questions about orders, installation, product warranties, repairs or these Terms & Conditions, please contact us.

Please include your invoice or order number and photographs where possible when submitting a warranty or repair enquiry.